Corona Virus Information

Press Statement: COVID-19 and continuity of Council Services. 26.03.2020

Kildare County Council remains operational and continues to provide a range of essential services throughout the current period of the Covid-19 pandemic.

The Council’s priority is to ensure the health of the general public and staff, whilst at the same time ensuring the continuation of essential public services. We are adapting how we provide our services to the public in line with the measures announced by Government.

The Management Team and Business Continuity Team is meeting regularly, and we are receiving regular updates from the Local Government Management Agency and the National Public Health Emergency Team in relation to the national response to Covid-19.  

Commitment to the community:
Peter Carey, Chief Executive of Kildare County Council noted that;

“These are, without doubt, challenging and unprecedented times, but we fully appreciate the important role the Council plays in the overall community support effort. We are committed to continuing to provide as many services as possible for as long as possible, and our staff continue to work daily to do this.”

As the situation continues to change and develop, Kildare County Council reassures the public that we have arrangements in place to ensure that essential public services continue to operate during this challenging time.
It is possible that further disruption to Council non-essential services may occur in the weeks ahead. Where this happens, we will communicate to our customers and to the public through local radio, local papers, our website, Facebook and Twitter. You can also keep up to date with Service Arrangements on our dedicated Coronavirus Information page at http://kildare.ie/countycouncil/coronavirusinformation/


Cathoirleach, Cllr. Suzanne Doyle noted:

“During this crucial period, we all must change how we carry out day to day activities to limit and slow down Covid-19. This community effort will help protect those in vulnerable groups. What will not change is the commitment of the Council to deliver services. What must change however is how we ask you to do business with the Council. Using online services, emailing or phoning to communicate with the Council is essential.”

Staffing arrangements are in place across Kildare County Council teams on a rostered basis. This is to maximise physical distancing in the interest of delaying the spread of COVID 19 and in turn protecting staff and the services that we continue to deliver. This will result in lower than normal staffing levels each day and may result in customers experiencing delays in receiving responses to enquiries by phone or email. Priority will be given to calls or emails of an emergency nature where demand is high.

Service Arrangements for Continuity of Business:

To meet physical distancing recommendations and delay the spread of Covid-19 please note the following:

Attendance at Áras Chill Dara, Naas - is by appointment only.

We wish to advise that the council’s headquarters at Áras Chill Dara, Naas has limited access to the public to avoid unnecessary face-to-face interaction.

With the exceptions of the Council’s Cash Office and Homeless Services, public visits will only be accommodated in cases of absolute necessity and in these limited cases an appointment must be arranged beforehand.

Where business cannot be conducted via Phone, Email or Online services, please Phone 045 980 200 to make an appointment with the relevant Department.

Details on Service Arrangements for Cash Office can be found here: http://kildare.ie/countycouncil/coronavirusinformation/

Please Note: The delivery of Homeless Services has not been affected. Service delivery continues as usual, see information here http://kildare.ie/countycouncil/housing/HomelessServices/index.html  

Contact us, don’t visit us:

Contact with the Council can continue to be made using any of our wide variety of contact methods:

Enquiries related to services can be made as normal to:

Email:                        customerservice@kildarecoco.ie

Phone:                      045 980 200 (Office Hours 9.00am to 5.00pm Monday to Friday)

By post                   Áras Chill Dara, Devoy Park, Naas, Co Kildare. W91 X77F

Post boxes are available at the main entrance to Council Offices.

Twitter                    @kildarecoco

Facebook                 @KildareCountyCouncil

Website                  www.kildarecountycouncil.ie

 

 

Out of Hours Emergencies:                                                                                  

Outside of normal operating hours, the Council’s out of hours service will continue to provide access to services. We would ask customers to ensure that given potential restricted capacity, that people have due regard for urgent cases and that they ensure that calls to this service are for emergencies only. This will increase our capacity to deliver essential services to those who need them most.

Out of hours contact information:

  1. Out of hours - 1890 500 333
  2. Homeless out of hours – 1800 804 307

24/7 Services - please use our online services:
Members of the public are encouraged to use online services where possible.

The full range of online services are here: http://www.kildare.ie/countycouncil/OnlineServices/  

Buildings Closed:
Kildare County Council’s libraries, the Customer Service Point at our offices in Athy and all external offices and public buildings excluding Council headquarters at Áras Chill Dara, Naas, remain closed to the public.

Playground, Skateparks and Outdoor Gyms are closed while Parks remain open, however, physical distancing must be maintained.

Meetings suspended:
All meetings of the Council, Municipal Districts and Committees are currently suspended and are being kept under review.

Protecting each other:
Persons attending public buildings or Council facilities, parks, and carparks are asked to follow the Department of Health’s advice particularly in relation to practicing physical distancing and to follow related instructions onsite.
Members of the public are urged not to attend Áras Chill Dara offices unnecessarily and to avoid bringing children to public buildings, if possible.  

The Council is asking the general public to follow the Department of Health’s advice and keep themselves informed. Details of these measures can be found at: https://www.gov.ie/en/publication/ea1c30-updated-measures-in-response-to-covid-19-coronavirus/

Keep up to date

For information on service arrangements by department please visit our dedicated COVID-19 Public Information page, which includes a full index of services and how to access them through the period of COVID-19: http://kildare.ie/countycouncil/coronavirsinformation/

These pages contain updates on services, the best way to contact us and do business with us, as well as official information on supports and health information.

The arrangements outlined will be subject to review pending further announcements by Government. 

Kildare County Council would like to thank the public for their continued cooperation.

ENDS                                                                                     DATE 26 March 2020

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