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Kildare County Council provides more than 100 services for the people of the county. To deliver these services our corporate plan and customer action plan provide for:

  • A citizen charter setting out what you can expect of us.
  • A complaints procedure to deal with any grievance you may have about the way we deal with you.

The citizen charter is a statement of our commitment to provide services in a courteous, professional and respectful manner.

The annual budget statement sets out our programme of works for the year covering all service areas and that statement is the basis on which you can judge our performance.

The complaints procedure sets out the process whereby you can notify us when we get it wrong and fail to deliver on our commitment. Equally, you are invited to tell us when we get it right, so that we can repeat good performance.

The customer services team operate from a dedicated Customer Services Centre located at Level 1, Aras Chill Dara, Naas, County Kildare and also at the Athy Municipal District Office, Athy, County Kildare.  The team can be contacted by phone at 045-980206 or by emailing