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Water Services Frequently Asked Questions

My water supply was off recently. The water coming from the tap is now brown. Is this to be expected?

My water supply was off recently. The water from the tap appears cloudy. Is this to be expected?

My water is off at the moment. Can I still use my central heating system?

My water was off recently and water has come back to the cold taps downstairs. Why is there still no water in the upstairs bathroom and what can be done?

Why is water sometimes cut-off without notice?

Who is responsible for leaks?

What is a Well Grant?

How do I apply for a Well Grant?

How much of a Well Grant can I receive?

How do I get a connection to the water mains?

What kind of Water Charges apply?

Who monitors drinking water quality?

What is a Group Water Scheme (GWS)?

How do I apply for a Group Water Scheme GWS?

What funding is available for a Group Water Scheme (GWS)?

Who is responsible for maintenance of a Group Water Scheme (GWS)?

How do we proceed with having the Group Water Scheme (GWS) taken in charge?

How do I get a connection to the sewer?

How do I apply for a Road Opening Licence?


My water supply was off recently. The water coming from the tap is now brown. Is this to be expected?

When the water supply has been switched off to carry out repairs, bursts etc., some sediment can become dislodged from the water pipes during the switching back on of the supply. If you run the water for a short time it should run clear.

My water supply was off recently. The water from the tap appears cloudy. Is this to be expected?

This is quite common if water supply was off recently. When a water main has been opened to repair bursts etc., air enters the pipe and gives the water a milky/cloudy appearance when it comes from the tap. If you leave the water to settle in the glass you will see that the air quickly leaves and the water is as clear as normal.

My water is off at the moment. Can I still use my central heating system?

If a registered contractor has installed your central heating system, it will be run from a separate expansion tank in the attic. This water will not be affected by a water mains shutdown and it is safe to use your central heating.

My water was off recently and water has come back to the cold taps downstairs. Why is there still no water in the upstairs bathroom and what can be done?

This occurs in some plumbing systems after a water shutdown. It is an airlock in your system and you may need to engage a plumber to eliminate it. Kildare County Council endeavour to keep shutdown of supplies to a minimum but do not maintain interior plumbing systems.

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Why is water sometimes cut-off without notice?

Kildare County Council are not always in a position to inform of shutdowns as they are often of an emergency nature, e.g. burst mains, and our priority is to attend to and remedy the problem as quickly as possible. Where an area is programmed for a water shutdown, advance notice is usually given in the form of leaflets, and local radio and newspaper advertisements.

Who is responsible for leaks?

Responsibility for leaks depends on the location of the leak. Any leak on the consumer side of the connection is the responsibility of the consumer and up to the connection is Kildare County Council’s responsibility.

What is a Well Grant?

It is a grant funded by the Department of the Environment and Local Government and administered by Kildare County Council. The objective of the Grant Scheme is to assist households dependent on private individual water supplies to improve a serious deficient supply either by drilling a new well or installing a new pump on an existing well.

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How do I apply for a Well Grant?

Complete and return a ' Well Grant Application' form (‘WG1’) which is accompanied by explanatory memoranda, available from Kildare County Council or on the 'Download Forms' section of the website.

How much of a Well Grant can I receive?

The amount of a grant will be 75% of the approved cost or €2031.58, whichever is the lesser.

How do I get a connection to the water mains?

Visit www.water.ie/connections to apply online or alternatively phone Irish Water at 1850 278278 for more information/application form.

What kind of Water Charges apply?

Metered Water Charges Consolidated Water In/Out Charge 2009 - 1000 Litres (m3) €1.49-1000 Gallons €6.78-Standing Charge (Per Annum) €120.00-You are charged per 1000 litres or 1000 gallons depending on whether you have a metric or imperial meter. The standing charge of €120.00 per annum is a contribution towards the fixed costs associated with the provision of a metered water and wastewater service. These fixed costs include the installation, maintenance and replacement of meters, the cost of meter reading (including staff and equipment) and the cost of billing and collection. You will note that other utility providers such as An Bord Gais, ESB and telecommunications providers impose a standing charge and/or rental charge in addition to their charges for use. You will be billed according to your consumption. High consumers of water are billed twice a year. The billing periods are April to September and October to March. Schools and Small consumers are billed yearly. The billing period is October to September.

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Who monitors drinking water quality?

Drinking water quality is monitored by the Environmental Health Serice(HSE) for Kildare County Council on an agency basis to ensure compliance with the current Drinking Water Regulations [European Communities (Drinking Water)No. 2 Regulations, 2007].

What is a Group Water Scheme (GWS)?

A GWS is the piping of water from a single source by a group of neighbours to their homes and associated farms.

How do I apply for a Group Water Scheme GWS?

The minimum number of houses required to set up a GWS is two. Full details in the Water Services section on the Kildare County Council website.

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What funding is available for a Group Water Scheme (GWS)?

The Grant available from the Department of the Environment, Heritage and Local Government is 85% of total costs up to a maximum grant payment of €6,475.66 per domestic connection. The members of the Group Scheme must pay a 15% contribution and monies collected from the members should be lodged to the Group Scheme Bank Account ready to meet costs as they fall due.

Who is responsible for maintenance of a Group Water Scheme (GWS)?

The individuals who are participants in the GWS are responsible for its maintenance, unless the scheme has been taken in charge by Kildare County Council.

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How do we proceed with having the Group Water Scheme (GWS) taken in charge?

The GWS’s trustees must contact the Water Services Department and make it known that the Group Scheme wishes to be taken in charge by Kildare Ccounty Council.

How do I get a connection to the sewer?

Visit www.water.ie/connections to apply online or alternatively phone Irish Water at 1850 278 278 for more information/application form.

How do I apply for a Road Opening Licence?

Complete and return a ‘Form of Application and Agreement re Public Road, Street or Footpath Opening’, available from Kildare County Council or on the 'Download Forms' section of the website.

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