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Water Charges and Metering Frequently Asked Questions

Who Is Liable To Pay Water Charges?

When Will I Be Billed?

What Are The Charges?

How Do I Pay the Bill?

What If The Supply Also Serves a Domestic Unit?

Who Is Responsible For Leaks?

How Do I Read My Meter?

How Do I Check for Leaks?

How Do I Apply To Have My Meter Disconnected?

What If I Share A Meter With Another Premises?

What If I Am Selling A Premises Which Is Served By A Meter?

What If I Am Buying Or Leasing A Premises Which Is Served By A Meter?

Where Can I Get Information On Water Conservation?


Who Is Liable To Pay Water Charges?

The Government’s National Water Pricing Policy requires the metering and charging of all non-domestic customers for water services. The metering of the supply is an equitable way to charge in that customers will only pay for water they consume. All non-domestic consumers of mains water are liable for water charges. Therefore a charge is payable on all connections that are not strictly for ordinary domestic use. This includes businesses within homes, agricultural land and buildings, schools, churches, sports and community facilities, public houses, warehousing, offices and retail units. The Government has introduced transitional arrangements for school water charges where schools will be charged a flat rate per pupil or their metered usage whichever is the lowest. The flat rate for 2009 is €4.00 per pupil. Schools will be charged for metered usage from January 2010.

When Will I Be Billed?

You will be billed according to your annual consumption: Consumption m3 = 1000 litres High < 500m3 Billed Monthly - by 15th of month for previous months usage. Medium 500 m3 < 2.8m3 Billed Bi-Annually in April for October – March usage. Billed in October for April – Sept usage. Low > 2.8m3 Billed Annually Billed in October for previous October – September usage.

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What Are The Charges?

Metered Water Charges 2009 1000 Litres (m3) €1.49 1000 Gallons €6.78 Standing Charge (Per Annum) €120.00 You are charged per 1000 litres or 1000 gallons depending on whether you have a metric or imperial meter. The standing charge of €120.00 per annum is a contribution towards the fixed costs associated with the provision of a metered water and wastewater service. These fixed costs include the installation, maintenance and replacement of meters, the cost of meter reading (including staff and equipment) and the cost of billing and collection. Charges and allowances are subject to annual review.

How Do I Pay the Bill?

Payment must be made by the date specified on the invoice and can be made by any of the methods detailed with the bill including standing order, bank credit transfer, credit/debit card or in person to your revenue collector or at the cash office in Áras Chill Dara. If you fail to pay your bill we may disconnect your water supply or take legal proceedings. If you are having difficulty paying please contact the office or your Revenue Collector to arrange a payment schedule.

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What If The Supply Also Serves a Domestic Unit?

Where it is not possible to meter each element separately and the Council is satisfied that the supply also serves an occupied self-contained residential unit a volumetric allowance may be applied as follows (2009 Domestic Allowance): Metric Meter: 178 m3 per annum Imperial Meter: 39 gallons3 per annum There is no carry over of any unused allowance to the next billing period; the allowance is not deductible from the standing charge and it is not applicable to units used partly or wholly by a hotel. Examples of when an allowance may be applied include farms with houses on the landholding and apartments over retail units.

Who Is Responsible For Leaks?

Leaks on the public watermains are the responsibility of Kildare County Council. The detection and repair of leaks on the customer’s side of the meter are the customer’s responsibility. Customers will be charged at the full cost for any water that is lost through leaks therefore early detection and repair is advisable. To ensure that any leaks are detected at an early stage customers are advised to conduct regular checks of their system and to take regular meter readings to monitor consumption.

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How Do I Read My Meter?

Most water meters are located in the footpath outside your premises. To read your meter prise the lid off with a screwdriver. It is important to replace the lid properly afterwards to ensure that the meter box remains watertight. The meter box contains a plastic plug that protects the meter from frost. Remove the plug if you wish to examine the meter and replace it when you are finished. The digits may be viewed by lifting the flap on the top of the unit. The majority of meters in Kildare are metric meters. These water meters measure water volume in cubic metres (1 cubic metre = 1000 litres). When water is used, the red dial will rotate quickly. The red digits record litres. The black dials record cubic metres. When taking a reading the Council record the black dials and ignore the red. You will be charged only for whole cubic meters used. To turn off the water supply, rotate the blue lever anticlockwise for a quarter turn. If you have an imperial meter (this is denoted on your bill) your meter will measure water volume in gallons. When water is used, the red dial will rotate slowly as one gallon equals 4.545 litres. The red digits record gallons and the black dials record 1000 gallons. When taking a reading the Council record the black dials and ignore the red. You will be charged for each 1000 gallons used.

How Do I Check for Leaks?

Next time your premises are not in use, turn off all appliances and water fittings, including taps and cisterns and wait for any tanks to refill. Remember to turn them back on when the test is complete. Take a reading from your water meter. Note the figure and the date and time. If you have more than one meter, take note of all meter readings. If possible leave your water fittings turned off for a few hours, e.g. overnight or over a weekend. After this periodtake note of the meter reading. There should be no difference in the meter readings at the start and the end of the leak test. If there is a difference then you may have a leak in your system. You may need to seek specialist advice to identify the source of the leak and to assist you with its repair. It is in your interest to fix any leaks as soon as possible, as you will be billed for the water wasted.

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How Do I Apply To Have My Meter Disconnected?

If you no longer require a mains water supply and wish to have a meter disconnected please contact our Waterworks Section at (045) 431364. The account must be paid in full before a disconnection can be carried out.

What If I Share A Meter With Another Premises?

This scenario should be the exception as it is a requirement of planning permission that each unit would have it’s own individual supply and metered connection to the watermain. Where the sharing of meters does occur you should carry out the necessary plumbing work and make an application to our Waterworks Section for your own meterered connection to the watermain. The Council is not required to determine how the bill for one meter is to be divided amongst several occupiers. This is a matter for the owner and the occupiers of the premises.

What If I Share A Meter With Another Premises?

This scenario should be the exception as it is a requirement of planning permission that each unit would have it’s own individual supply and metered connection to the watermain. Where the sharing of meters does occur you should carry out the necessary plumbing work and make an application to our Waterworks Section for your own meterered connection to the watermain. The Council is not required to determine how the bill for one meter is to be divided amongst several occupiers. This is a matter for the owner and the occupiers of the premises.

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What If I Am Selling A Premises Which Is Served By A Meter?

Any property owner disposing of a leasehold or freehold interest should contact us so that arrangements can be made to read the meter and issue the necessary invoices before the new owners/occupiers take possession. Kildare County Council should be advised of the name of the new owners/occupiers.

What If I Am Buying Or Leasing A Premises Which Is Served By A Meter?

Prior to purchasing or leasing a property you should ensure that all water charges outstanding up to the date of purchase/lease have been paid by the previous occupiers. Contact us at (045) 980656 to ensure your details are registered correctly.

Where Can I Get Information On Water Conservation?

Your water consumption is affected by the number of people in your workplace, the appliances and equipment used and the general condition of your pipework. Please refer to the www.taptips.ie website for further information including advice on water saving devices such as displacement devices, push taps and water butts. You can also take a water audit quiz to find out whether you are using more water than you need to and how to save money on your water bill. Contact Details: Kildare County Council Water and Rates Office Address: Kildare County Council, Áras Chill Dara Devoy Park, Naas, Co. Kildare Phone: 045 980656 Fax: 045 980640 E-mail: Water&Rates@kildarecoco.ie Water Services Section Address: Waterworks, Machinery Yard, Newbridge, Co. Kildare. Phone: 045 431364 Fax: 045 486236

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