NPPR- important information for customers
We are receiving significant volumes of correspondence and telephone calls at present and we are unable to respond to queries as quickly as we would like. We sincerely apologise for any inconvenience caused. We would like to assure all customers that we will respond to their communications as soon as possible.
Customers should note that any NPPR liabilities will be frozen at current rates where completed registration forms and/or applications for payment by instalments have been received on or before 31st August.
The council will consider late/incomplete applications on their merits, specifically where customers have been awaiting clarification from the council in relation to the NPPR charge. The council does not intend to apply additional penalties to any customer where a reasonable attempt has been made to meet the deadline.
We will be contacting customers where necessary in the next few weeks, and in the interim, we ask customers to bear with as we deal with the backlog currently on hands.