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4.1 To optimise the use of new I.T. and Communications technologies to improve service delivery. 4.2 To maximise operational and organisational efficiency and performance and ensure that the best possible standard of service and responsiveness is provided to customers citizens and taxpayers by promoting and developing the introduction and use of a Customer Relationship Management system in the organisation in order to streamline processes and provide reporting structures for all customers including members of the council. KILDARE COUNTY COUNCIL Corporate Plan 2015-2019 4.3 To carry out an assessment of the equality and human rights issues that may be relevant to the functions and purpose of our organisation and the policies plans and actions in place or proposed to be put in place to address those issues. 4.4 To ensure value for money in the procurement of goods and services through the use of best practice and compliance with national procurement policies. 4.5 Examine energy usage at all local authority facilities and work to minimise energy costs through enhanced conservation and the use of new technologies subject to availability of resources. 4. To improve efficiency and effectiveness in the delivery of services 26